Refund and Return Policy
At BrowArt23, we want you to be satisfied with your purchase and your experience. This policy covers both physical products purchased through our online store and in-salon services booked through book.browart23.com.
PART A: Products
Returns
We accept returns on unopened, unused products in their original packaging within 14 days of the delivery date. To be eligible for a return:
– The product must be unused, unopened, and in its original condition and packaging
– You must provide proof of purchase (order number or receipt)
Due to hygiene and safety reasons, the following items are final sale and not eligible for return once opened: brow gels, tinting products, and any product that comes into direct contact with skin.
How to Request a Return
To initiate a return, contact us at shipping@browart23.com or +1 (800) 850-0773 with your order number and reason for return. We will provide return instructions.
Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item shipped).
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be issued to your original payment method within 5–10 business days. Shipping fees are non-refundable, except where the return is due to our error.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos of the item. We will arrange a free replacement or full refund, including shipping costs, at no charge to you.
Exchanges
We are happy to exchange an item for a different size or product of equal value, subject to availability. Contact us to arrange an exchange.
PART B: Salon Services
Appointment Cancellations & Rescheduling
- We require at least 24 hours’ notice to cancel or reschedule an appointment without charge.
- Cancellations made less than 24 hours before the scheduled appointment may be subject to a cancellation fee of up to 50% of the service price.
- No-shows (failure to attend without notice) may be charged the full price of the scheduled service.
Service Refunds
Because our services are performed and consumed at the time of your appointment, completed services are generally non-refundable. However, we are committed to your satisfaction:
– If you are unhappy with the outcome of your service, please contact us within 48 hours so we can evaluate the concern and offer a complimentary touch-up or correction at our discretion.
– Refunds for services will only be considered in cases of a service error confirmed by our
team, and will be evaluated on a case-by-case basis.
Deposits
Certain services (e.g., microblading, extended appointments) may require a non-refundable deposit at the time of booking to secure your appointment. Deposit terms will be disclosed at the time of booking.
Gift Cards & Packages
Gift cards and prepaid service packages are non-refundable but do not expire unless otherwise stated at the time of purchase.
Contact Us
For all return, refund, and cancellation requests, please contact:
BrowArt23
6135 W Sitka Street, 3rd Floor, Tampa, Florida 33634
Phone: +1 (800) 850-0773
Email: shipping@browart23.com