Shipping Policy
This Shipping Policy applies to physical products purchased through our online store at www.browart23.com (e.g., brow gels, angle brushes, brow cakes, beauty combo kits). It does not apply to in-salon services, which are booked separately through book.browart23.com.
1. Order Processing Time
Orders are typically processed within 1–2 business days of purchase (Monday–Friday, excluding holidays). You will receive an email confirmation once your order has been placed, and a shipping confirmation with tracking information once your order has shipped. Orders placed on weekends or holidays will begin processing on the next business day.
2. Shipping Methods & Delivery Times
We currently ship within the United States. Estimated delivery times after processing:
| Shipping Method | Estimated Delivery Time |
| Standard Shipping | 5–7 business days |
| Expedited Shipping | 2–3 business days |
Delivery times are estimates provided by our shipping carriers and are not guaranteed. Delays may occur due to weather, carrier issues, high order volume, or incorrect address information.
3. Shipping Costs
Shipping costs are calculated at checkout based on your location, order weight, and selected shipping method. Any applicable free-shipping promotions will be clearly indicated on the Site or at checkout.
4. Order Tracking
Once your order ships, you will receive a tracking number via email so you can monitor your shipment’s progress. If you do not receive tracking information within 3 business days of your order confirmation, don’t hesitate to get in touch with us at shipping@browart23.com
5. Shipping Address Accuracy
Please double-check your shipping address at checkout. BrowArt23 is not responsible for orders delayed, misdelivered, or lost due to an incorrect or incomplete address provided by the customer. Additional charges may apply if a package is returned due to an incorrect address and requires reshipment.
6. Lost, Damaged, or Delayed Packages
If your package is marked as delivered but you have not received it, please check with neighbours and your local carrier facility first, then contact us within 7 days of the delivery date.
– If your order arrives damaged, don’t hesitate to get in touch with us within 48 hours of delivery with photos of the damaged item and packaging so we can arrange a replacement or refund.
– BrowArt23 is not liable for delays caused by the shipping carrier once the package has left our facility; however, we will assist you in filing a claim with the carrier where applicable.
7. International Shipping
At this time, we do not offer international shipping. This policy will be updated if that changes.
8. Order Pickup
In-store pickup may be available for select orders. If you would like to arrange pickup, please contact us at +1 (800) 850-0773 before placing your order.